What we do
When water is pouring through a ceiling or a burst pipe is flooding your kitchen, every minute matters. Plumbing Done Right runs a genuine 24/7 emergency service with local engineers on call across our coverage area, so help is never far away.
Call us and you'll speak to a real person who understands the urgency. We'll talk you through immediate damage control — where your stopcock is, how to isolate the leak — while an engineer is dispatched to you. On arrival we make the situation safe first, then give you a clear, honest picture of the repair needed before any work begins.
Call us immediately if you have
- A burst pipe or water you can't stop
- Water coming through a ceiling or light fitting
- No water supply to your property
- A leaking hot water cylinder or tank
- An overflowing toilet you can't isolate
- A strong smell of gas near your boiler (call the Gas Emergency line on 0800 111 999 first, then us)
What's included
- 24/7 availability, 365 days a year
- Rapid response from a local engineer
- Immediate leak isolation and damage control
- Clear upfront pricing before work starts
- Permanent repairs, not just patches
- Full tidy-up and written record of work done
From your call to the fix, in four steps
No vague estimates, no waiting in all day, no surprises on the bill.
Tell us the problem
Call any time, day or night. You'll speak to a real person who'll take the details and give you an honest first steer.
Get a clear price
We confirm the cost before any work begins — a fixed quote wherever possible, agreed with you upfront.
Your local engineer arrives
A qualified, insured engineer turns up when we said they would, with the tools and parts for the job.
Done right, left tidy
Work completed and tested, the area cleaned up, and a written record of exactly what was done.
Your questions, answered
How fast can you get to me?
We dispatch the nearest available local engineer the moment you call. Response times vary by area and time of day, but because our engineers are based locally rather than travelling from a central depot, we're typically with you fast.
What should I do while I wait?
Turn off your internal stopcock (usually under the kitchen sink) to stop the flow, switch off your boiler or immersion heater, and move valuables away from the water. Our call handler will talk you through it.
Do you charge more at night or weekends?
Emergency rates apply outside normal hours, but we always confirm the price with you before the engineer starts work — no surprises on the bill.
Related services
Boiler Repair
No heating or hot water? Our Gas Safe engineers diagnose faults fast and repair all major boiler brands.
View serviceBoiler Installation
New A-rated boilers supplied and fitted by Gas Safe engineers, with manufacturer-backed warranties.
View serviceBathroom Fitting
Full bathroom installations and refurbishments — design, supply and fit, managed start to finish.
View serviceNeed emergency plumbing? Let's get it booked.
Call now for an honest price and a local engineer — emergencies handled 24/7.